tk ok FAQ —
Your Questions, Answered

Yes. You must be 18 years old or above to register and play on tk ok. This is a firm requirement and applies to all players regardless of location. If we find that an account belongs to someone under 18, the account will be closed and any balance will be handled according to our Terms and Conditions. Please play responsibly — visit our Responsible Gaming page for more information.

Go to the Login page and tap the "Forgot Password" link below the login form. Enter the mobile number you registered with and follow the steps sent to your phone. If you do not receive the reset message within a few minutes, check that you are using the correct number and contact our support team via live chat for assistance.

No. Each player is allowed one tk ok account only. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being suspended and balances being forfeited. If you have accidentally created a duplicate account, contact support immediately so we can resolve it without affecting your main account.

Account detail changes including mobile number updates need to be done through our support team. Contact us via live chat or email at [email protected] with your account information and the details you want to update. For security reasons, we verify your identity before making any changes to your account.

The minimum deposit on tk ok is ৳500. This is enough to try out several different games in the tk ok library. There is no maximum deposit limit for standard accounts, but if you plan to deposit a large amount regularly, contact support to discuss your account settings.

Most deposits via bKash and Nagad are confirmed within 30 seconds. In rare cases during peak hours it may take up to five minutes. If your deposit has not appeared after ten minutes, take a screenshot of your payment confirmation and contact our support team via live chat. Do not make a second deposit until the first one is resolved.

tk ok does not charge any fees on deposits. The amount you send is the amount that appears in your wallet. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges, which are outside of tk ok's control. Check your provider's fee schedule if you are unsure.

First, check your bKash or Nagad transaction history to confirm whether the money actually left your account. If the money was deducted but did not appear in your tk ok wallet, contact support immediately with your transaction ID and the amount. If the transaction shows as failed on your mobile banking app, the money was not sent and you can try again safely.

The minimum withdrawal amount on tk ok is ৳500. There is no upper limit on how much you can withdraw in a single request, though very large withdrawals may take slightly longer to process as they go through additional verification steps for security purposes.

tk ok does not deduct any fees from your withdrawal amount. What you request is what arrives in your mobile banking account. As with deposits, your mobile banking provider may apply their own receiving charges. This is standard across all platforms and is not something tk ok controls.

Most tk ok withdrawals are processed within one to three hours. During busy periods or late at night, it may take up to 12 hours. If your withdrawal has not arrived after 24 hours, contact our support team with your withdrawal request ID and we will investigate immediately.

Every tk ok game uses a certified random number generator (RNG). This means every spin, dice roll, fish target, and bingo draw is completely random and cannot be predicted or influenced by anyone — including tk ok itself. The RNG is tested and certified by an independent third party. You can review your full game history from your account at any time to verify results.

If your connection drops during a tk ok game, your bet is preserved on our servers. When you reconnect and return to the game, the round will be resolved correctly based on the RNG result that was already generated at the time you placed your bet. You will not lose your stake due to a connection issue. If you believe a round was not resolved correctly, contact support with the game round ID.

If you are new to tk ok, Dice is the easiest game to start with. The rules are simple — you predict a number range and see the result instantly. Kalaka Bingo is also very beginner-friendly because the game matches numbers automatically. Once you are comfortable with how the platform works, you can explore Cannon Fishing and Golden Leopard for more variety.

Minimum bet amounts vary slightly by game, but most tk ok games allow you to start from as little as ৳10 per round. This makes it easy to try out different games without spending a large amount. Each game page shows the minimum and maximum bet clearly before you start playing.

Yes. All tk ok games are fully playable in your mobile browser without any download required. Open tk-ok.one in Chrome or any modern browser on your Android or iOS device and every game loads instantly. The browser version works well on 3G and 4G connections common across Bangladesh.

Android devices block installations from outside the Play Store by default. To install the tk ok app, go to your phone's Settings, then Security or Privacy, and enable "Install from Unknown Sources" or "Allow from this source." After enabling this setting, open the APK file you downloaded from the App page and follow the installation prompts. If you still have trouble, contact our support team for step-by-step help.

Change your password immediately from the account settings page. Then contact our support team via live chat and report the suspected unauthorised access. Our security team will review your account activity and take appropriate action. We recommend using a strong, unique password for your tk ok account and never sharing your login details with anyone.