tk ok Privacy Policy for Bangladesh Players

tk ok is an online gaming platform operated for players in Bangladesh. Our website is accessible at tk-ok.one and our mobile app is available for Android devices. When this Privacy Policy refers to "tk ok", "we", "us", or "our", it means the tk ok platform and the team responsible for operating it.

tk ok is the data controller for all personal information collected through the tk ok website and app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can reach us at [email protected] at any time.

tk ok collects only the personal data that is necessary to operate your account, process your payments, and comply with our legal obligations. We do not collect data for the sake of it. Below is a clear breakdown of the categories of data we collect from tk ok players.

tk ok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern to our support team).

tk ok collects your personal data through the following channels:

• Direct interactions: When you register a tk ok account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion, you provide data directly to us.
• Automated technologies: When you use the tk ok website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for details on cookies.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive confirmation data from those payment providers to verify the transaction. We do not receive your full payment account credentials from these providers.
• Identity verification services: If you are required to complete enhanced identity verification, we may use a third-party verification service to confirm the authenticity of documents you submit. These services process your data on our behalf under strict data processing agreements.

tk ok uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are unrelated to your tk ok account. The specific purposes for which we use your data are set out below.

• Account creation and management: To register your tk ok account, verify your identity, and maintain your account in good standing.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Game operation: To deliver game results, record your betting history, calculate winnings, and apply bonus credits to your wallet.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat and email.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, money laundering, and other prohibited conduct on the tk ok platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse usage data and improve the performance, design, and features of the tk ok website and app.
• Marketing communications: To send you promotional offers and bonus notifications via SMS or push notification, where you have not opted out of such communications.

tk ok processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to operate your tk ok account and deliver the services you have signed up for, including payment processing and game operation.
• Legal obligation: Processing that is required to comply with applicable laws, including identity verification, anti-money laundering checks, and age verification.
• Legitimate interests: Processing carried out for tk ok's legitimate business interests, including fraud prevention, platform security, and improving the tk ok service, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, including sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tk ok does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share transaction data with bKash, Nagad, Rocket, and our banking partners to process your deposits and withdrawals. These providers act as independent data controllers for their own services.
• Identity verification services: Where enhanced verification is required, we share identity document data with our verification partner. This partner processes data solely on our instructions under a data processing agreement.
• IT and hosting providers: Our platform infrastructure is supported by third-party hosting and technology providers. These providers have access to technical data only to the extent required to maintain the tk ok platform and are bound by strict confidentiality obligations.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of tk ok, our players, or the public.

tk ok uses cookies and similar tracking technologies on our website and app to make the platform work properly, keep your session secure, and understand how players use the platform so we can improve it.

• Essential cookies: These are required for the tk ok website and app to function. They keep you logged in during your session and maintain your wallet and game state. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help us understand which pages and features are most used on tk ok, how long players spend on the platform, and where technical issues occur. The data collected is aggregated and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: These remember your settings and preferences on tk ok, such as your preferred language or notification settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using tk ok, but some features may work less smoothly. Note that clearing cookies will log you out of your current tk ok session.

tk ok retains your personal data for as long as your account is active and for a period after account closure as required by our legal obligations. The specific retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for 5 years from the date of each transaction.
• Gaming history: Retained for 3 years from the date of each game session.
• Support communications: Retained for 2 years from the date of the last communication.
• Technical and usage data: Retained for 12 months on a rolling basis.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the deletion process for data that is not subject to a legal retention obligation within 30 days of the closure being confirmed.

tk ok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption: All data transmitted between your device and the tk ok platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment details, and personal information in transit.
• Encrypted data storage: Sensitive data stored on tk ok servers, including payment account references and identity documents, is encrypted at rest.
• Access controls: Access to player data within the tk ok team is restricted on a need-to-know basis. Staff who handle player data are trained in data protection and bound by confidentiality obligations.
• Two-factor authentication: tk ok supports two-factor authentication for player accounts to provide an additional layer of protection against unauthorised access.
• Fraud monitoring: Automated systems monitor all accounts and transactions on tk ok for signs of fraudulent activity, account takeover, and other security threats in real time.

As a tk ok player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond to all valid requests within 30 days.

tk ok is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Registration on tk ok requires confirmation that you are 18 years of age or older, and we carry out age verification checks as part of our standard account process.

If tk ok becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposits made, minus any amounts already wagered. If you believe a minor has registered on tk ok, please contact us immediately at [email protected].

tk ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the tk ok platform. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify you directly via the mobile number or email address registered to your tk ok account before the changes take effect. Your continued use of tk ok after a Privacy Policy update constitutes your acknowledgement of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk ok handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Subject line for privacy requests: "Privacy Request"
• Live Chat: Available on the tk ok website and app at any time
• Response time: Within 30 days for formal privacy requests; within 2 hours for general queries via email

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.